Diversions’ “Missing Piece” Loyalty Program
We’ve found just the thing you’re looking for – “that missing piece.” Our friendly, knowledgeable team will help you find the perfect puzzle or game; our warm, inviting space is full of fun and entertainment; and our Missing Piece Loyalty Program gives you the benefits you’ve been looking for* (*just not that puzzle piece your dog ate!).
Join today to earn exclusive offers, special rewards, and store credit!
Rewards Program FAQ’s
Why are you changing the program?
As our community has grown, so has our rewards program. What started as a program for a small, local customer base now serves a much larger and more active community. While we’re incredibly grateful for that growth, it also means the current program is no longer sustainable in its existing form.
Making changes to something our customers value isn’t a decision we take lightly. We spent a great deal of time considering how to balance rewarding your loyalty while ensuring we can continue providing the products, events, and welcoming space you’ve come to expect from us.
What are the rewards tiers?
The tiers – friend and family – are outlined above. You will receive one or two points for each dollar you spend in the store (pre-tax, valid on merchandise purchases only). You can then redeem these points for store credit. Customers in higher tiers will earn points faster, and will receive exclusive discounts and offers as a thank you for continuing to support Diversions!
Will I lose my current points or rewards?
No! Everything you have spent towards rewards will stay on your account, and if you have earned a reward, it will also transfer to our new system.
What information do you need from me to join the program?
This program requires that we collect your email address and phone number. You can still earn points towards rewards without an email, but you will not be able to redeem your points without an email.
Will I receive a lot of emails?
You will receive some emails, yes, but they will all contain useful information as a customer! We will continue to send out emails a few times each month with information on upcoming events, new releases, and store news. You will receive emails when you make a purchase, recapping your points status and any rewards that may be available to you. You will receive a special birthday offer if you complete your rewards account profile, and other emails on occasion regarding your loyalty account.
Will you sell my email information?
No! Our customer files are company property and will not be sold for any reason.
Can I share my rewards account?
We strongly prefer each person or family to have their own account. This allows us to better offer personalized recommendations based on your purchase history
Can I use my rewards account at any Diversions location?
Yes! You can now earn and redeem points across any Diversions location, including off-site conventions.
Will rewards expire?
If you have not shopped with Diversions in 2 years, your rewards account will be reset to 0 points.
Will my account ever be deleted?
If you have not made a purchase at a Diversions location in 4 years, your account will be closed and your points and rewards will be lost.
Do rewards stack?
Yes! Rewards are like store credit, so you can use them with other discounts and coupons. You will be able to redeem 100 points for $5 off a purchase, and if you have enough points, you can stack multiple $5 off rewards on each sale.
