Frequently Asked Questions
Can I request a refund?
We cannot provide refunds for any reason, including weather and not being able to complete the challenge. Please note that our store closes at 9:00pm Monday through Saturday and 6:00pm on Sunday. If you have not arrived back by the time the store closes, we will not be able to stay open late to await your return, and no refunds will be given as a result.
Do I need special equipment?
Yes, at least one player will need a smartphone. The hunt is not app-based, but you will need access to the internet at one point during the hunt. You may also find a map app useful if you are not familiar with Portsmouth.
How long does a hunt take?
Hunt times can range from 1 to 2 hours, depending on how fast you are at solving puzzles! We suggest that you plan for 2 hours.
How long is the walk?
The hunt takes you along 1.5 miles of downtown Portsmouth. Comfortable shoes are suggested. Portsmouth is well-maintained, but some sidewalks and pathways may have uneven ground.
Is it rain or shine?
This is up to you! We will not be able to provide refunds due to weather, so please check the forecast before purchasing a hunt. We do recommend that you avoid rain or use an umbrella, as the hunt is done on paper, and water and paper don’t mix well!
Is it safe?
Portsmouth is a safe city with clearly marked crosswalks and wide sidewalks. That said, we must advise you to be aware of your surroundings at all times. The town gets especially busy during summer and fall months, with lots of foot and auto traffic. Please avoid blocking sidewalks, use crosswalks to cross the street, and don’t puzzle-solve while walking!
Can I bring my dog?
There are a couple of areas that the puzzle hunt takes you where dogs are not permitted. There are instructions for bypassing Prescott Park during an event that you can use if you are bringing your dog, however.
Is this timed?
This is your choice. We will have a leaderboard in the store with the fastest times listed, so if you want to try to beat the time, please do! If you prefer a more leisurely hunt, however, we can skip timing you. Stop along the way to enjoy the scenic city and great cafés but remember the hunt itself does take 1-2 hours to complete, so allow plenty of time.
Is there a prize?
There is no prize currently offered other than a feeling of accomplishment and maybe the best time!